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Self Mastery Co
We are looking for a Customer Service Representative for a remote position, ideally in the North American or European Time Zones.
What does a Customer Service Representative do?
A Customer Service Representative is one of the most important roles at Self Mastery Co. This is an entry level position with incredible opportunities for growth.
The Customer Service Representative makes sure that we assist clients with our programs. He or she also and has a great intuition for how we can help. This is done by handling to numerous emails and calls daily.
The best Customer Service Representative are genuinely excited to help our fans. They’re patient, empathetic, passionate and communicative. They like to talk, but they LOVE to listen! Customer Service Representative can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and our Customer Service Representatives look to ensure customer satisfaction with every interaction. Problem-solving is a cornerstone of the Customer Service Representative.
They are confident at troubleshooting and navigating difficult and personal issues. Most importantly, they represent the brand of the company well and are deeply passionate about helping others! This is an entry level position, but an important first step in changing the world for the better, one customer at a time. If you’re enthusiastic about helping others solve their problems while going on a personal journey of growth yourself, this is the place for you.
Customer Service Representative Responsibilities:
Manage large amounts of incoming calls
Mange large amounts of emails
Ability to listen and problem solve
Build sustainable relationships and trust with customer accounts through open and interactive communication
Meet personal and team quotas
High level of professionalism
Follow communication procedures, guidelines, and policies
Empathy and desire to help people struggling
High attention to detail and well organized
Efficient time management skills
Ability to multi-task effectively
Open, honest (No BS) atmosphere
Get paid to learn from the best in the world
Great team culture and network access
Work from home, or anywhere with a good internet connection! (12mb+ down/8mb+ up)
Discover your potential with team-wide guidance and support
Learn the invaluable skill set of Influence and communication
Ability to progress quickly in the company, based on performance
Track record of over-achieving
Strong phone and email contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of personalities
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Proven customer service support experience or experience in a customer-facing role in any industry.
Familiarity with CRM systems.
40-hour commitment per week, with little to no other conflicting obligations (another job, etc).
Starting at $10/hr with incredible room for advancement based on performance.